Experience
Core Education
Help Desk Analyst (Managed Services Eastern Nazarene)
March 2024 – November 2024
- Imaged computers using Ghost to load all software needed.
- Assisted with various classroom issues.
- communicated with users using the ticketing system
- Assisting with closure activities for Eastern Nazarene College
Eastern Nazarene College
Help Desk Analyst
July 2023 – March 2024
- Refreshed a computer lab with new software
- Assisted with a network jack issue in one of the dorms
- communicated with users using the ticketing system
- Assisted users over the phone with MFA issues
Curry College
Information Technology Intern
June 2021 – August 2021
- Assisted with the day to day operation of the IT department.
- Assisted with the summer inventory project
- Learned about helpdesk software and how to use the software.
- Assisted users over the phone with their CoVerified login issues.
Staples Retail Store
Technology Sales Supervisor
June 2019 – July 2023
Dorchester,MA (June 2019-August 2021) & Weymouth,MA (August 2021 – August 2023)
- Supervise over 6 employees per shift to ensure all tasks are accurately and efficiently completed.
- Assist customers in making an informed technology purchase along with a Staples Protection Plan.
- Perform maintenance/ repairs of personal computers by identifying problems and providing appropriate solutions to properly complete all work orders.
- Responsible for the opening and closing of the building while following the all company regulations.
- Verified and handled all cash deposits to be transported to the bank.
Technology Sales Associate
September 2015 – June 2019
Weymouth, MA (September 2015-August 2017), Braintree, MA (September 2018 – April 2019)
& Dorcherster, MA (December 2017 – September 2018 & April 2019 – June 2019)
- Provided consulting services and responding to user inquiries about hardware and software operations.
- Assist customers in making an informed technology purchase along with a Staples Protection Plan.
- Perform maintenance/ repairs of personal computers by identifying problems and providing appropriate solutions to complete all work orders properly.
- Successfully sold 40+ computers /printers with Staples Protection Plans, PC Setup, and Virus Shield Plus Plans.
- Troubleshot and maintained more than 65 cell phones with cracked screens; repaired and replaced hardware and power supplies
Dave & Buster's
Support Technician
August 2018 – October 2018
Braintree, MA
- Helped customers with issues with the games in the arcade.
- Cleaned all of the games at the close of business for the day.
- Perform preventive maintenance/repairs of arcade games.
- Assisted with collecting cups that were left in the arcade as well as wipe down tables in the arcade.
WalMart
Cashier
October 2017 – December 2017
Weymouth, MA
- Cashed out customers with their purchases.
- Offered the Walmart Protection Plan on eligible products
- Assisted in opening the registers
- Assisted with ensuring plastic bags were at every register upon opening.
Eastern Nazarene College
Chapel Tech
September 2011 – December 2013
Quincy, MA
- Controlled video system and slide projection system for weekly chapel service.
- Created the Slides in ProPresenter for weekly chapel service.
- Attended worship practice to make sure the flow of the song was correct