Experience

Core Education

Help Desk Analyst (Managed Services Eastern Nazarene)

March 2024 – Present
  • Imaged computers using Ghost to load all software needed.
  • Assisted with various classroom issues.
  • communicated with users using the ticketing system
  • Assisting with closure activities for Eastern Nazarene College

Eastern Nazarene College

Help Desk Analyst

July 2023 – March 2024
  • Refreshed a computer lab with new software
  • Assisted with a network jack issue in one of the dorms
  • communicated with users using the ticketing system
  • Assisted users over the phone with MFA issues

Curry College

Information Technology Intern

June 2021 – August 2021

  • Assisted with the day to day operation of the IT department.
  • Assisted with the summer inventory project
  • Learned about helpdesk software and how to use the software.
  • Assisted users over the phone with their CoVerified login issues.

Staples Retail Store

Technology Sales Supervisor

June 2019 – July 2023

Dorchester,MA (June 2019-August 2021) & Weymouth,MA (August 2021 – August 2023)

  • Supervise over 6 employees per shift to ensure all tasks are accurately and efficiently completed.
  • Assist customers in making an informed technology purchase along with a Staples Protection Plan.
  • Perform maintenance/ repairs of personal computers by identifying problems and providing appropriate solutions to properly complete all work orders.
  • Responsible for the opening and closing of the building while following the all company regulations.
  • Verified and handled all cash deposits to be transported to the bank.

Technology Sales Associate

September 2015 – June 2019

Weymouth, MA (September 2015-August 2017), Braintree, MA (September 2018 – April 2019)
& Dorcherster, MA (December 2017 – September 2018 & April 2019 – June 2019)

  • Provided consulting services and responding to user inquiries about hardware and software operations.
  • Assist customers in making an informed technology purchase along with a Staples Protection Plan.
  • Perform maintenance/ repairs of personal computers by identifying problems and providing appropriate solutions to complete all work orders properly.
  • Successfully sold 40+ computers /printers with Staples Protection Plans, PC Setup, and Virus Shield Plus Plans.
  • Troubleshot and maintained more than 65 cell phones with cracked screens; repaired and replaced hardware and power supplies

Dave & Buster's

Support Technician
August 2018 – October 2018

Braintree, MA

  • Helped customers with issues with the games in the arcade.
  • Cleaned all of the games at the close of business for the day.
  • Perform preventive maintenance/repairs of arcade games.
  • Assisted with collecting cups that were left in the arcade as well as wipe down tables in the arcade.

WalMart

Cashier
October 2017 – December 2017

Weymouth, MA

  • Cashed out customers with their purchases.
  • Offered the Walmart Protection Plan on eligible products
  • Assisted in opening the registers
  • Assisted with ensuring plastic bags were at every register upon opening.

Eastern Nazarene College

Chapel Tech
September 2011 – December 2013

Quincy, MA

  • Controlled video system and slide projection system for weekly chapel service.
  • Created the Slides in ProPresenter for weekly chapel service.
  • Attended worship practice to make sure the flow of the song was correct